WinRupees Privacy Policy — Your Data, Protected

1 Who We Are

WinRupees is an online gaming and entertainment platform operating at winrupees.vu. This Privacy Policy governs all personal data collected from players who register, deposit, play games or otherwise interact with the WinRupees platform, including the website and the WinRupees app.

For the purposes of this policy, "WinRupees", "we", "us" and "our" refer to the operating entity behind the WinRupees platform. "You" and "your" refers to any individual who registers an account or uses any service provided through WinRupees.

By registering a WinRupees account, making a deposit or using the platform in any capacity, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the WinRupees platform.

2 Information We Collect

WinRupees collects personal information that is necessary to operate the platform safely and deliver services to players. The categories of information we collect are:

WinRupees does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions or health data. We collect only what is genuinely necessary to provide a functional, secure and responsible gaming experience.

3 How We Use Your Data

WinRupees uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without obtaining your prior consent.

• Account management: To create, maintain and secure your WinRupees account, verify your identity and process your login credentials.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods registered in your name.
• Platform operation: To deliver games, process bets, calculate results and maintain your account balance accurately.
• Bonus and promotion management: To apply promotional offers to your account, track wagering requirements and ensure bonus terms are met correctly.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, duplicate accounts and other activity that breaches our Terms and Conditions.
• Responsible gaming: To monitor usage patterns and apply responsible gaming tools such as deposit limits and self-exclusion where requested or required.
• Customer support: To respond to queries, resolve disputes and improve the quality of our support service.
• Platform improvement: To use aggregated, anonymised usage data to understand how players use the platform and make improvements to performance, design and game selection.
• Communications: To send you important account notifications, security alerts and — where you have opted in — promotional communications about relevant offers on WinRupees.

WinRupees will never use your personal data to build profiles for sale to advertisers, share it with unrelated third-party businesses, or use it for any purpose that is not listed above.

4 Legal Basis for Processing

WinRupees processes personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact and financial data is required to provide the services you signed up for — including maintaining your account, processing deposits and paying out withdrawals in PKR.
• Legitimate interests: WinRupees has a legitimate interest in detecting and preventing fraud, securing the platform and maintaining accurate records of all transactions.
• Legal obligations: Certain data — particularly identity and financial records — must be retained for prescribed periods to comply with applicable legal requirements around anti-money laundering and financial record-keeping.
• Consent: Where WinRupees wishes to send you promotional communications or use your data for non-essential purposes, it will obtain your explicit consent first. You may withdraw consent at any time by contacting support.

5 Sharing Your Information

WinRupees does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: Your payment reference details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) solely to process your deposit or withdrawal transaction.
• Identity verification providers: Where third-party KYC (Know Your Customer) services are used to verify your CNIC or payment method ownership, the minimum necessary data is shared with that verified service provider under a confidentiality agreement.
• Game providers: Game software providers may receive your anonymised player ID and session data to deliver games and record results. They do not receive your name, CNIC, contact details or payment information.
• IT and security service providers: Technical partners who support platform infrastructure, hosting and security may process data on WinRupees's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, WinRupees may disclose personal data to law enforcement, regulatory bodies or financial intelligence units. This is not done voluntarily and only occurs when legally compelled.

6 Payment Data & PKR Transactions

All financial transactions on WinRupees are conducted in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal, the relevant payment details you provide are passed to the payment provider to process the transaction.

WinRupees does not store full card numbers, mobile wallet PINs or internet banking passwords. Payment reference information — such as a JazzCash or Easypaisa account number linked to your account — is stored in encrypted form and used solely to verify that withdrawals are sent to your own registered payment method.

Your complete transaction history — including all deposits and withdrawals — is recorded and retained for the period required under applicable financial record-keeping obligations. You can view your recent transaction history within your WinRupees account at any time.

7 Cookies & Tracking Technologies

WinRupees uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Below is a breakdown of the types of cookies in use:

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in during your visit. Without these, core functionality would not work. They cannot be disabled.
• Functional cookies: Remember your preferences such as language and display settings so you do not have to re-enter them on each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and which features are used. This data is used to improve the platform and does not identify individual players.

WinRupees does not use third-party advertising cookies or tracking pixels that feed data to ad networks. You can control cookie behaviour through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from functioning correctly.

8 Data Retention

WinRupees retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal retention obligations that require data to be kept for a minimum period.

• Active accounts: Personal and financial data is retained for the duration your account is active and in use.
• Closed accounts: Following account closure, WinRupees retains identity and financial records for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements.
• Support communications: Customer support chat logs and emails are retained for up to two years to allow us to reference previous interactions if you return to the platform or raise a subsequent query.
• Technical and usage data: Anonymised and aggregated usage data may be retained indefinitely for platform analytics and improvement purposes, as it cannot be used to identify individual players.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised.

9 Data Security

WinRupees takes data security seriously and has implemented technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and WinRupees servers
• Encryption at rest for sensitive personal and financial data stored in databases
• Strict internal access controls — staff can only access data that is necessary for their specific role
• Regular security reviews and vulnerability assessments of platform infrastructure
• Secure password hashing — WinRupees does not store your password in readable form

While WinRupees takes all reasonable precautions, no internet-based system is completely immune from risk. You also play an important role in keeping your account secure — never share your password, use a strong unique password for your WinRupees account, and contact support immediately if you suspect any unauthorised activity on your account.

10 Your Rights

As a WinRupees player, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data WinRupees holds about you at any time.
• Right to rectification: If any personal data WinRupees holds is inaccurate or incomplete, you have the right to ask for it to be corrected.
• Right to erasure: You may request deletion of your personal data. Note that certain data must be retained for legal compliance reasons even after a deletion request — WinRupees will inform you of what can and cannot be deleted at the time of your request.
• Right to restrict processing: In certain circumstances, you may ask WinRupees to restrict how it uses your data while a dispute or query is being resolved.
• Right to withdraw consent: Where processing is based on your consent (for example, for promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You may request your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the WinRupees support team. Requests will be acknowledged promptly and handled within a reasonable timeframe. WinRupees will not charge a fee for exercising your rights in normal circumstances.

11 Children's Privacy

The WinRupees platform is strictly for adults aged 18 and above. WinRupees does not knowingly collect personal data from anyone under the age of 18. If a person under 18 has registered an account, their account will be closed immediately upon discovery, their data will be deleted (subject to any legal retention requirements), and any deposits made will be returned.

If you believe a minor has registered a WinRupees account or has used your account, contact support immediately so the matter can be investigated and resolved without delay.

12 Changes to This Privacy Policy

WinRupees may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated effective date. For material changes — those that significantly affect how your data is used — WinRupees will notify registered players via email or in-platform notification where possible.

Your continued use of the WinRupees platform after any update constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the platform and contact support to request account closure and data deletion.

13 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to make a complaint about how WinRupees has handled your personal data, please get in touch with the support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from your account dashboard after logging in
• FAQ: Visit our FAQ page for answers to common queries

WinRupees will acknowledge all privacy-related queries and complaints within 5 business days and aim to resolve them as quickly as possible. If you are not satisfied with the outcome of a complaint, further recourse options will be communicated to you at that stage.